Subscription & Cancellation Policy

01. Scope

TIC Digital Hub is a Brazilian technology business registered under CNPJ 54.665.568/0001-50. Registered business details are available on our Contact page. This policy applies to monthly or annual subscriptions when offered. Some products use one-time purchases and have no recurring renewal. The relevant product website and checkout identify the billing model before payment.

02. Recurring payments and renewal

A subscription renews and charges on the recurring schedule disclosed when you subscribe unless cancelled under the applicable conditions. The product page and checkout must show the price, currency, billing frequency, renewal terms, access conditions, and cancellation procedure. Do not subscribe without reviewing these details.

03. How to cancel

To request cancellation, email marketingtic8@gmail.com with the subject “Subscription cancellation”. Include the product name, purchase email, and order or subscription reference if available. Clearly state that you wish to stop future renewals. Never send passwords or full payment card details. If the relevant product provides a cancellation method, you may use that method; this corporate website does not provide a universal account-management portal.

04. Timing and confirmation

Request cancellation before the next renewal to stop the next recurring charge. Contact support promptly and retain your request and any confirmation. We will identify the subscription and communicate its cancellation status and effective date. If you have not received confirmation or a renewal is approaching, follow up using the same email thread. Any charge disputed after a cancellation request will be reviewed against the request timing, relevant terms, and applicable law.

05. Access after cancellation

The effect on product access depends on the terms disclosed for that subscription. Where those terms allow access until the end of a paid period, that access continues accordingly. We do not make a universal promise of continued access or immediate termination across all products.

06. Refunds and consumer rights

Cancellation of future renewals and a refund of an existing payment are separate matters. Refund requests are considered under our Refund Policy, relevant product conditions, and applicable law. Nothing here limits mandatory withdrawal, cancellation, refund, or other consumer rights.

07. Billing questions and assistance

For cancellation help, a renewal question, or a payment you do not recognize, contact marketingtic8@gmail.com. Include the product and transaction details you have so we can locate the subscription.